Tuesday, February 28, 2017

ActivePBX Launches Native Zoho CRM Integration Using Zoho PhoneBridge

For Immediate Release

ActivePBX Launches Native Zoho CRM Integration Using Zoho PhoneBridge
Click-to-call and call logging features help track sales activities, engage prospects

MIAMI (Feb. 28, 2017) – ActivePBX, a global provider of cloud-based business phone systems, today announced the launch of a native Zoho CRM integration using Zoho PhoneBridge. The integration adds a new telecommunications feature to Zoho CRM, enabling users to seamlessly track inbound and outbound calls, make calls using click-to-call technology and offer a new way for Zoho CRM customers to gain more insight into managing both the sales cycle and ongoing customer relationships.  The ActivePBX and Zoho CRM integration, available immediately, was built using the Zoho PhoneBridge connector, a cloud-based platform for integrating telephony solutions with Zoho products.

The ActivePBX integration with Zoho CRM solves a problem faced by many organizations: how to capture, monitor and analyze telecommunications data and services within a CRM system.  With this new integration, companies can track calls and call history, offer click-to-call services and, most importantly, collect and analyze call data to improve sales processes.  Manual call logging, and its shortcomings, is eliminated from the CRM equation.

“We are pleased to partner with Zoho CRM to offer this groundbreaking integration for our customers and the Zoho CRM community,” said Alex Gonzalez, CEO of ActivePBX.  “We are continuously seeking out ways to help our clients use their telecommunications services and data to improve their businesses, and this integration meets those needs perfectly.“

Zoho PhoneBridge Platform is a free to use integration platform where cloud PBX vendors and call management solutions can build extensions and promote them directly to Zoho users. Zoho claims that the platform was designed to let users build telephony integrations faster, and more easily, when compared to other conventional telephony integration platforms.

“Integrations such as ActivePBX connect seamlessly with Zoho products, ensuring a smooth user experience,“ said Sridhar Vembu, CEO of Zoho Corp.  “We’re excited to work long term with all our launch partners, while we also actively reach out for new partnerships.”

ActivePBX integration is available immediately for the company’s professional and enterprise customers and can be accessed by contacting the company’s support team.

ActivePBX is a global provider of cloud-based business phone systems that increases productivity and mobility while reducing telecom expenses. The solution works with your existing internet connection, which eliminates the need for costly telecom hardware and traditional analog phone services.  For more information about any ActivePBX service, call 866-330-4678 or visit www.activepbx.com.

Zoho is THE operating system for business – a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications – Campaigns, CRM and Desk -and can then empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications – Office, Mail and Docs.  Additionally, businesses can run their own operations on Zoho’s finance and human resources applications – Books, People and Recruit.

Zoho is a division of Zoho Corp., a privately held and consistently profitable company, with more than 4,000 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India and offices in Austin, London, Yokohama, and Beijing. For more information, please visit http://www.zoho.com.


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Thursday, February 23, 2017

Can You Integrate ZOHO CRM CTI Over A VOIP Telephone Network?

Zoho CRM Phone Integration
An integrated on-demand CRM and Contact Center will always have a dramatic affect on your business.  An Inside Sales Lab this can be a specialized sales operation that tests and measures different presentations, trials, terms and prices in various market segments to find the optimal path to higher sales and retention. That is annoying as in line with all the reviews, the integration wizard has failed 100% of that time period with anyone having responded with feedback anyway.

The percentages of your leads answering a virtual phone are 57.eight % higher if they recognize the world code than if you call develops from a toll, a blocked, or even a long distance number. Introduce the automated dialing capabilities of the Vocalcom Predictive Dialer and allow agents generated a unified desktop with immediate use of data. A little distance from Android Google Play or iPhone App Store, search for and install Zoho CRM.

Each step of the process has sales-related issues, skills, and education needs, as well as marketing actions to take improve each discrete step, and also whole process. This is my blog soared to primary on the earth on the subject of inside sales when I decided I would provide away every tip, trick, best management practice, and idea freely. Then our reps discovered that before big sporting events like the World Cup or when Jimmer was sinking his wicked 40-foot 3's , the entire game of sales appeared to be affected. Even while using all this technology set up, all contact centers - high or low volume - can and will experience call queues.

This comparison table is committed to business VOIP providers as they focus more on business needs (in search of reliable VoIP phone solution, many expert features: using virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the decision, multiple phone lines, mobile capabilities...). After our initial discussions, we can help you design the perfect CRM system simpler for you, including custom fields, layouts, templates, workflow and custom reports. Unfortunately, those bad reps are burning good opportunities while manager is waiting.

Companies can integrate various groupware solutions comparable to Microsoft Outlook, Lotus Notes, and Tobit‘s David. Zoho CRM's Cases and Solutions functionality empowers you to streamline the firm-wide Customer Support process and enable a better integration between Sales & Customer Support processes within a system. Zoho CRM can integrate with a business's existing email environment, permitting easy sharing of email information between users during an organization.

Using call metrics, predictive dialing software will calculate just how long it takes to connect with a live call along with agent talk times to determine when you should throttle calling up or down. Along with manually entering a brand new lead into Zoho CRM, businesses can import existing leads because of an Excel spreadsheet. Along with email integration, Zoho CRM can connect with many apps businesses use each day.

If nobody buys the phone for four rings or even more, about 25 seconds, then there's a higher likelihood that the call shall be answered by way of a machine. Abandon rates as little as 0.5 percent could be satisfied while attaining agent non-idle rates of 80 % using empirical systems. Satellite to pc are usually utilized for inform (such as a doctor's appointment reminder, school notice), as well as marketing or political information.

Note: In the event you ever want to change this Zoho CRM and Wufoo integrated telephony, simply go for your Zapier dashboard and tweak everything else you'd like. Real Time DashboardUp to the moment monitoring, feedback and reporting data is helpful to managers and supervisors so they will always be aware of what is occurring in the call center.

Monday, February 13, 2017

Why CRM And CTI Integration Is An Essential Pairing

Active CRM
CTI 360 enables integration between telephone systems (TAPI Interface, OCS, Lync, Skype) and Active CRM, detects incoming phone calls (displays callers name/number), automatically produces activities for incoming and outgoing calls, displays customized call information, and more. Due to the pliability of the products and to discover the familiarity of our staff with standard telephone switches similar to Avaya, Cisco, Asterisk, and Unify, we chose to implement a set-priced model for implementation, and implement CTI solutions as a turnkey effort.

The developing stages of recent technology in the home the decision center CRM system can provide lots of data to the organization. After a couple of days I realized that I did have no other selection and I better retrieve that job notice. Our cloud offer is the fastest method to take pleasure in the advantages and functions of BSI Contact Center.

Callers will love your customer support when you switch to Active CRM's automatic CRM record popup screens. Finally, managers must have access to comprehensive historical metrics so they can make data-driven decisions that should have a measurable impact on the call center for being whole. In this book we geared toward one of those functions, which we and many others have categorized as Sales Development.

Currently we've full knowledge for CTI platform written in MS (Silverlight, VB, C#) while we haven't knowledge about Active CRM platform (written in PHP). It's easier to add a phone system that supports CTI straight away, other than attempting to retrofit or replace it later on. Recently we published a wordpress blog on the emerging significance of in the B2B market.

First contact resolution: BSI Contact Center offers all functions help agents to competently handle customer concerns with the first contact. The present version of the Customer Agreement can be found at: /b2c/support/customer-agreement For business users, the agreement for wireless service between VZW and your organization applies. Deploying a CTI solution with skills-based routing is a sure way to improve First Contact Resolution (FCR), one of the best predictors of client satisfaction and loyalty. Using Active CRM, managers can analyze call volume, case type, resolution times, revenue-per-call, customer satisfaction ratings and a lot more.

Our computer telephony integration software manages this technique and things to being more productive. We predict that the highest companies might be those who can not only capture essentially the most data about prospects, but additionally crunch that data and deliver it to inside sales reps in the right context. Be360° provides a sophisticated integration between BeinContact (our Cloud based contact center platform) and Oracle Service Cloud. Attend all department sales meetings, as scheduled and take part in other activities as requested. In 2012, Cartmell began the process of seeking a new contact center platform and found Five9 it really does not have to be more than adequate.

Armed with people's information, they are going to be simpler managers and leaders - and can be capable of helping their call center excel. NexJ for Contact Center provides a comprehensive customer view, in addition to contact center CRM functionality such as call list management and summon scripting, and workflows similar to form fill and approval, all within a unified user interface.

The real issues surrounding the use of open source software in call centers are system features, stability and accessibility to support. Former Salesforce Chief Customer Officer Jim Steele was one of the highest sales agents at Salesforce. The pairing of CTI and Active CRM technologies deserves a fan following as large as sriracha and (honestly) just about anything.