Thursday, May 11, 2017

Feature Spotlight: Attendant Console

The online attendant console allows for dynamic handling and routing of incoming calls and provides real-time visibility of user presence. Users are able to drag-and-drop their active calls into a call park, transfer calls to other extensions, and put their caller on hold.

This feature is available in our Pro and Enterprise Plans.

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Thursday, March 23, 2017

What You Need to Know About Channel Partners

A good definition of a channel partnership might be that it’s the ultimate win-win business relationship. When you partner with another company to market its services and technology, you receive benefits even if you don’t proactively “sell” the product, service, and/or technology to others. But you receive more benefits if you do.

Types of Partnership Programs

Partnering is a dynamic way to increase a network’s users. “Similar to a company’s advisors or collaborators, partners can be crucial to the overall success of a business. Their impact on sales, market share, innovation, and even brand recognition can be enormous,” says Software Magazine. There are several types of partnerships, but the relationships specific to the technology industry are:

  • Integration – partners that integrate a company’s product/solution into existing software and vice versa
  • Reseller – (Channel) partners that purchase vendor software and offer it as an add-on to their customers and users
  • Referral – partners that act as consultants and sell your product, often in addition to other IT solutions. Referral partners can independently and without commitment spend exactly as much time and effort consulting with and soliciting new clients.

The partnership style we offer at ActivePBX is the residual partnership; you receive a regular payout (evergreen) for the life of your client account.

Benefits

When both sides benefit from a business relationship, it’s a win-win. And with a channel partnership program, both sides realize increased income. You will generate revenue for the company while also making its services a part of your company’s technology solutions. As a partner, you will grow your “sales footprint” at the same time; you’ll generate more business with this competitive edge.

Together Everyone Achieves More

Sometimes, more is . . . more. When you’re a value-added reseller (VAR), you can attract new customers to your primary business portfolio because you increase the types and quantity of solutions you can provide them. Call 866-330-4678 or contact your professional representative at ActivePBX for more information about our partner program.

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Tuesday, March 14, 2017

6 Steps to Recognize MSP Opportunities

A Gartner report released earlier this year predicts that the worldwide cloud services market will reach $204 billion in 2016, and $1.1 trillion by 2018. With a number of MSP solutions expected to experience significant growth, managed service providers are in an ideal position to expand their business by offering a range of services. Let’s take a quick look at how you, as an MSP, can recognize and leverage the opportunities created by these business growth expectations.

Recognizing Opportunities for MSP Solutions

Finding, recognizing, and leveraging high-potential opportunities first requires understanding what your clients need, even if they don’t quite know it for themselves. Through careful observation and analysis, the first steps you take will help you recognize whether your customers represent an opportunity for expansion:

Step 1: Offer you customers periodic technology assessments.

Step 2: Identify problems that could easily be solved with recurring services, like monitoring, proactive security, cloud data backup, and other value added services.

Step 3: Demonstrate you have the solutions and expertise to solve their problems.

It’s challenging to sell something to someone who doesn’t believe they have a problem in the first place. As MSP solutions continue to evolve, the core benefit remains the same: to outsource IT business functions to an expert so that a company can focus its resources on the running of its business. For the MSP who wants to provide greater value to its customers, there are three specific opportunities that have emerged as being worth pursuing in today’s market.

Step 4: Keep an eye on the services offered by your competition. Do your own research on similar services. Then offer your customers something that is better or priced more effectively.

Step 5: Look for ways to add on-boarding and or training to your recurring services. Even though your help desk team maybe doing a great job, training your customers may reduce help desk calls. That could be a good thing or a bad thing if you charge for help desk hours

Step 6: Not all your services need help desk support, but help desk support could be added as an addon to any of your recurring services.

With IT outsourcing set for real growth in the coming year, now is the perfect time to leap-frog into the next generation of managed service provider solutions.

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Wednesday, March 8, 2017

A Quick Guide to Zoho CRM and PhoneBridge

When you’re faced with a financial challenge, your solutions have always been limited to raising the price, selling more, or lowering costs. If you take the time to integrate a better CRM (customer relationship management) process and phone system, you can sell more and lower the cost of operations.

“The goal is to give your customers an easy way to get in touch with you and provide the best services,” says the Zoho User Guide. “Not to mention, a good PBX system is of great help to the sales reps as well.”

The Zoho PhoneBridge feature connects the PBX system and the CRM system to give you a feature that not only holds all the important information – leads and customer data – but also manages incoming and outgoing calls. The system identifies the caller and connects to the customer’s record, and you’ll get a view of their purchasing history, emails, and notes. It also reminds you of calls that are scheduled.

Benefits of Zoho CRM and PhoneBridge

  • Your caller is identified – you have important information available before the call.
  • Never miss a call opportunity! Reminders can be set to keep you on track.
  • You can make notes during or after the call; the details will be preserved for later.
  • With the “business card view,” you’ll get a quick glimpse of your caller’s basic business essentials. Rather than “Hello,” you can say, “Hi! Is this Robert? Good to hear from you!”

Go Global

In today’s business environment, small-town stores have a global presence, and they have support pieces in place to maximize efficiency and profits. Why should your company and your clients have less?

With a cloud-based, ActivePBX phone system, you can easily connect your office and remote/mobile employees under one phone system. This affordable system is completely online; we manage it, and you use it. The functionality is available to your team without complicated hardware, frustrating down time during installation, or the need for re-training end users to a technologically challenging system.

Call (866) 330-4678 or contact us to learn more.

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Thursday, March 2, 2017

How to Go from Break-Fix to an MSP Model

If you’re ready to make the transition from a break-fix model to a managed services one, you’ll need a well-thought-out strategy to help your customers transition with you. From understanding your target audience to implementing essential automation, there are specific steps you can take. The payoff for implementing an MSP model? A higher level of service and increased sales opportunities, as well as the opportunity to provide your customers with 24-hour monitoring, management, and problem resolution support. Not to mention a more predictable revenue stream.

Best Strategy: Have a Strategy

Today’s businesses can’t afford the risk and uncertainty of relying on the break-fix model. Unfortunately, many customers are still quite comfortable with it, taking care of problems as they crop up. It’s your job to demonstrate to your customers that an MSP model lets them avoid IT disruption, saving them time and money. Here are four steps to help you make the change from a break-fix to an MSP model.

  1. Goal Establishment. Identify, document, and develop a strategy that sets out clear and measurable goals. This ensures that what you bring to your customers is a service plan that embraces best practices and delivers consistent IT maintenance support.
  2. Choose the Right Tools. Determine the specific services you want to provide. If you’ve already developed a niche that you work within, that may help in your decision-making process. This way, you offer your customers the right tools up front that allow them to empower their own end users.
  3. Educate Your Customers. Make sure your customers fully understand the managed service concept and how it will benefit them. Point out notable issues that would be routinely maintained as part of a proactive MSP plan.
  4. Ensure You Can Deliver. You need to know that you’ll have adequate vendor tech support. While good technology is essential, it’s not enough. You need to know the support is there.

Done right, your transition from the break-fix to MSP model will both build a constant cost basis for your customers, and offer you a consistent revenue stream, improved time management, and an opportunity for sustained growth.

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Tuesday, February 28, 2017

ActivePBX Launches Native Zoho CRM Integration Using Zoho PhoneBridge

For Immediate Release

ActivePBX Launches Native Zoho CRM Integration Using Zoho PhoneBridge
Click-to-call and call logging features help track sales activities, engage prospects

MIAMI (Feb. 28, 2017) – ActivePBX, a global provider of cloud-based business phone systems, today announced the launch of a native Zoho CRM integration using Zoho PhoneBridge. The integration adds a new telecommunications feature to Zoho CRM, enabling users to seamlessly track inbound and outbound calls, make calls using click-to-call technology and offer a new way for Zoho CRM customers to gain more insight into managing both the sales cycle and ongoing customer relationships.  The ActivePBX and Zoho CRM integration, available immediately, was built using the Zoho PhoneBridge connector, a cloud-based platform for integrating telephony solutions with Zoho products.

The ActivePBX integration with Zoho CRM solves a problem faced by many organizations: how to capture, monitor and analyze telecommunications data and services within a CRM system.  With this new integration, companies can track calls and call history, offer click-to-call services and, most importantly, collect and analyze call data to improve sales processes.  Manual call logging, and its shortcomings, is eliminated from the CRM equation.

“We are pleased to partner with Zoho CRM to offer this groundbreaking integration for our customers and the Zoho CRM community,” said Alex Gonzalez, CEO of ActivePBX.  “We are continuously seeking out ways to help our clients use their telecommunications services and data to improve their businesses, and this integration meets those needs perfectly.“

Zoho PhoneBridge Platform is a free to use integration platform where cloud PBX vendors and call management solutions can build extensions and promote them directly to Zoho users. Zoho claims that the platform was designed to let users build telephony integrations faster, and more easily, when compared to other conventional telephony integration platforms.

“Integrations such as ActivePBX connect seamlessly with Zoho products, ensuring a smooth user experience,“ said Sridhar Vembu, CEO of Zoho Corp.  “We’re excited to work long term with all our launch partners, while we also actively reach out for new partnerships.”

ActivePBX integration is available immediately for the company’s professional and enterprise customers and can be accessed by contacting the company’s support team.

ActivePBX is a global provider of cloud-based business phone systems that increases productivity and mobility while reducing telecom expenses. The solution works with your existing internet connection, which eliminates the need for costly telecom hardware and traditional analog phone services.  For more information about any ActivePBX service, call 866-330-4678 or visit www.activepbx.com.

Zoho is THE operating system for business – a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications – Campaigns, CRM and Desk -and can then empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications – Office, Mail and Docs.  Additionally, businesses can run their own operations on Zoho’s finance and human resources applications – Books, People and Recruit.

Zoho is a division of Zoho Corp., a privately held and consistently profitable company, with more than 4,000 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India and offices in Austin, London, Yokohama, and Beijing. For more information, please visit http://www.zoho.com.

-end-

Media Contacts

ActivePBX:
Gianni D’Alerta
786-718-1820
pr@activepbx.com

Zoho:
Mason Hering
512-583-3913
pr@zohocorp.com

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Thursday, February 23, 2017

Can You Integrate ZOHO CRM CTI Over A VOIP Telephone Network?

Zoho CRM Phone Integration
An integrated on-demand CRM and Contact Center will always have a dramatic affect on your business.  An Inside Sales Lab this can be a specialized sales operation that tests and measures different presentations, trials, terms and prices in various market segments to find the optimal path to higher sales and retention. That is annoying as in line with all the reviews, the integration wizard has failed 100% of that time period with anyone having responded with feedback anyway.

The percentages of your leads answering a virtual phone are 57.eight % higher if they recognize the world code than if you call develops from a toll, a blocked, or even a long distance number. Introduce the automated dialing capabilities of the Vocalcom Predictive Dialer and allow agents generated a unified desktop with immediate use of data. A little distance from Android Google Play or iPhone App Store, search for and install Zoho CRM.

Each step of the process has sales-related issues, skills, and education needs, as well as marketing actions to take improve each discrete step, and also whole process. This is my blog soared to primary on the earth on the subject of inside sales when I decided I would provide away every tip, trick, best management practice, and idea freely. Then our reps discovered that before big sporting events like the World Cup or when Jimmer was sinking his wicked 40-foot 3's , the entire game of sales appeared to be affected. Even while using all this technology set up, all contact centers - high or low volume - can and will experience call queues.

This comparison table is committed to business VOIP providers as they focus more on business needs (in search of reliable VoIP phone solution, many expert features: using virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the decision, multiple phone lines, mobile capabilities...). After our initial discussions, we can help you design the perfect CRM system simpler for you, including custom fields, layouts, templates, workflow and custom reports. Unfortunately, those bad reps are burning good opportunities while manager is waiting.

Companies can integrate various groupware solutions comparable to Microsoft Outlook, Lotus Notes, and Tobit‘s David. Zoho CRM's Cases and Solutions functionality empowers you to streamline the firm-wide Customer Support process and enable a better integration between Sales & Customer Support processes within a system. Zoho CRM can integrate with a business's existing email environment, permitting easy sharing of email information between users during an organization.

Using call metrics, predictive dialing software will calculate just how long it takes to connect with a live call along with agent talk times to determine when you should throttle calling up or down. Along with manually entering a brand new lead into Zoho CRM, businesses can import existing leads because of an Excel spreadsheet. Along with email integration, Zoho CRM can connect with many apps businesses use each day.

If nobody buys the phone for four rings or even more, about 25 seconds, then there's a higher likelihood that the call shall be answered by way of a machine. Abandon rates as little as 0.5 percent could be satisfied while attaining agent non-idle rates of 80 % using empirical systems. Satellite to pc are usually utilized for inform (such as a doctor's appointment reminder, school notice), as well as marketing or political information.

Note: In the event you ever want to change this Zoho CRM and Wufoo integrated telephony, simply go for your Zapier dashboard and tweak everything else you'd like. Real Time DashboardUp to the moment monitoring, feedback and reporting data is helpful to managers and supervisors so they will always be aware of what is occurring in the call center.